SuperSeeker to be decommissioned early due to system outages

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The ATO has announced that SuperSeeker, an online service to help individuals find lost superannuation, will be decommissioned early.

SuperSeeker was due to be decommissioned in April 2017. However the ATO has now announced the decision “not to revive this system,” after the IT outage in December 2016.

“Individuals can find and manage their super using the even more secure ATO online services through myGov. The SuperSeeker interactive voice recognition (IVR) service will continue and we will provide details on plans for the IVR service closer to April,” says the ATO.

People wishing to look for lost superannuation are being directed to the ATO’s ‘Check your super using myGov’ page.

The SuperSeeker website currently says: “SuperSeeker system unavailable.”

“Our SuperSeeker system is currently unavailable due to scheduled system maintenance. SuperSeeker allows individuals to search for lost and unclaimed super. The self help phone service will also be unavailable during this time.”

In December the ATO’s online services suffered a prolonged outage, due to the failure of a hardware storage solution. The ATO said that no taxpayer data had been lost.

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