ATO apologises to super industry for IT outage, says lessons being learned

The ATO Commissioner has apologised to the superannuation industry, among others, for recent IT outages.

With the release of the ATO systems report, the Commissioner said: “We are very mindful of the disruption that the outages caused the community and our key stakeholders – tax practitioners, the superannuation industry and software providers – and I apologise again for the inconvenience that has been experienced.”

“The system outages that we experienced in December 2016 and February 2017 were unexpected and to our knowledge unprecedented. I can also say that in no way did our new products and services under our reinvention program cause the outages.” Read more...